Vulnerable Persons Policy & Procedure

Precise Drainage Solutions - Vulnerable Persons Policy & Procedure

At Precise Drainage Solutions, we are deeply committed to upholding the rights, safety, and well-being of vulnerable individuals who may interact with or be affected by our services. This policy outlines our comprehensive approach and procedures to ensure the utmost care and support for those in need of special consideration or assistance.

Our Commitment to Vulnerable Persons
We understand that certain individuals, including the elderly, disabled, or those with specific health conditions, may require additional support or accommodations. Our commitment extends to treating every individual with compassion, respect, and sensitivity, valuing their dignity and autonomy.

Core Principles in Our Approach

•⁠ ⁠Respectful Interaction: Our team is trained to engage with vulnerable persons in a respectful, empathetic, and patient manner, acknowledging their unique needs and preferences.

•⁠ ⁠Tailored Support: We aim to provide tailored support, considering individual requirements for accessibility, communication, and any necessary adjustments to ensure a comfortable experience.

•⁠ ⁠Empowerment and Consent: We prioritise seeking informed consent, empowering individuals to make decisions about their interactions with our services while respecting their right to privacy and confidentiality.

Detailed Procedures

•⁠ ⁠Identification of Vulnerability: Our team undergoes regular training to recognise signs of vulnerability and understand how to respond appropriately, ensuring early identification and support for individuals in need.

•⁠ ⁠Person-Centred Care: We adopt a person-centred approach, considering the specific circumstances, limitations, or preferences of vulnerable persons when delivering our services.

•⁠ ⁠Training and Continuous Development: Regular training and education are provided to our staff to enhance their understanding of diverse needs and improve their capacity to support vulnerable individuals effectively.

•⁠ ⁠Proactive Support: We proactively offer assistance and guidance, including clear communication about available services, support options, and any necessary accommodations.

Handling Concerns and Reporting
We take all concerns related to the well-being or treatment of vulnerable individuals seriously. Our procedures include immediate reporting and appropriate action to address any issues, ensuring a safe and supportive environment for all.

Continuous Improvement and Feedback
We are committed to continually improving our procedures and services through feedback and assessment. We encourage input from individuals, their representatives, or relevant stakeholders to enhance our support systems continually.

Contact Information
If you have any concerns or need assistance regarding a vulnerable person interacting with our services, please reach out to us. Our team is dedicated to providing the necessary support and ensuring a positive experience for all individuals.

Our Pledge
Precise Drainage Solutions pledges to maintain an environment of empathy, understanding, and support for vulnerable individuals accessing our services. We strive to create a safe, respectful, and inclusive space for everyone.

Purchase of a maintenance plan

I called this company after finding them on Checkatrade, they had helped me with a blockage to my kitchen drain. I then was recommended a drain maintenance plan which they included the first call out for free! Interesting to see if they can keep up the good work in the coming year whilst under the plan. So far so good, keep up the good work.

Clearance of blocked drain

Fast, reliable and tidy.

Drain installation

Want to reward them for the work completed on the repairs to my drains. 10/10 the chap Michael is a very hard worker I must say.

Purchase of a drain maintenance plan

Really positive on precise drainage, the maintenance plan saved me a huge amount of money! Feels good being a priority in an emergency. Highly rated professional company with an amazing identity.

Replaced gully in my back garden

They were very polite and quick and left no mess and I have no problems since

Drain unblocked and a CCTV survey.

I rate this these guys, its hard to rate a good reputable drainage company today, but yes its a 5* from me. Good Day, Adrian.

Down pipe and soak-away installation

Excellent service! Originally I had another company out to quote me for a new soak-away and storm down pipe to be installed to the rear of my property and they quoted me far to much! I then approached this company and they sent a very polite professional employe out to carry out a free estimate which was also half of the amount I was quoted by another company, work was agreed and carried out 3days later by two very talented chaps! Thank you for such a kind and professional experiance. Best wishes liv.

Drain CCTV survey

Very on the ball with everything, the equipment they use is very state of the art! The full report I received from the CCTV survey is done with huge amounts of professionalism. Recommend by me.

Drainage

I couldn't be happier with the work Precise Drainage Solutions did on my property. They fixed a longstanding drainage problem quickly and professionally. 5 stars!

Install new soakaway and ACO system to drive

Jack and his team did a great job replacing the failed drainage system to my drive. Prompt, polite and competent, they did the job for the price quoted. Precise drainage responded to my job on checkatrade quickly and were professional throughout. Recommended.

New gully and drain lining installed

Excellent all round service. Drains needed a survey and remedial work completed, which I'd struggled to get completed elsewhere. PDS were clear, confident and reliable throughout.

Kitchen drain blockage removal

Very reliable, and very very fast at arriving to my property. Appreciated a lot.

Toilet unblocked

Amazing service. Recommended by myself.

Blocked drain

I'm thoroughly impressed with this company. They are experts in their field, and their attention to detail is commendable. I highly recommend their services. Thank you a lot.

Blockage solved

Kudos to Precise Drainage Solutions for their prompt response and expert service. My drainage problem is now history. Thank you!!!

Drainage issues

Exceptional service! The team from Precise Drainage Solutions went above and beyond to solve my drainage issues. Fast, efficient, and friendly. Highly recommended!

New drainage system

My old drainage system had pretty much had it so when I called PDS they came out straight away and replaced the drain within a matter of days. They were very courteous and efficient with their work and god forbid if my drainage system goes again then they would be the first company I would call

Unblocked drain

A very kind knowledgeable chap ( Michael ) arrived to unblock my main drain very fast service and as this was a issue that was happening often I decided to have a CCTV inspection although its an extra cost it was a good choice to go ahead as we now know the issue which was causing the blockages, I had then received a quotation from this company to install a sleeve to my drain pipe ( reasonable price ) which we haven't yet had any blockages since this was carried out. Kind regards

Kitchen drain replaced

For the past few months my kitchen outside drain kept having blockages which I was tired of trying to maintain! Called these guys at 8am on a Sunday and they arrived before 10am! Yes on a Sunday! Drain was replaced to a new upgraded plastic one which I’m satisfied it will not be causing me the same problems. Thank you for such amazing service from start to finish! And a huge thank you to the office girl I think her name was Hannah? She was so kind and gave very good communication.

Drains

Very good service received from this company for my grandmother with a reoccurring issue with her drain network and having 3 other company’s visit of 3 separate occasions and was unable to identify the issue we then came across this company PDS and they had solved the problem within 45 minutes. Arrived really well presented and friendly thank you.

Blocked waste pipes

I called Precise drainage solutions out to come and survey my drains due to some issues we was having at our property. They quickly diagnosed the problem and solved it promptly, professionally and for a good price as well. Excellent company I’m so glad we used them and I couldn’t recommend them enough. Thank you

Blocked drain

Called about 2pm and Jake arrived in less than 2 hours. Job done in 30 minutes. Very friendly service.

Septic tank replacement

Good service and highly polite staff! 5% senior discount helped a lot too, its good to know they apply a discount to the elderly considering some other company's won't bother. All round good regards.

Drain relining

Good company even though was a small delay arranging the machinery needed for the job, I was kept upto date from start to finish by the engineer and talked through the entire process on repair of my drain network! Thank you again for the work completed.

Really fast drain clearance

We have been having issues with blocked drains for a while now and really needed to get it sorted. After speaking with a few companies we decided to go with Precise Drainage Solutions. We couldn’t be happier. They came out fast and had everything they needed to get the job done. Would 100% recommend.

Blocked sink

After coming back from a 3 week cruise. We came back to our sink not working correctly we didn’t think much of it until it didn’t clear and random noises coming from underneath. I called this company and one of there workers arrived same day. After they inspected our sink and ran some checks they found the issue was out side our property, I paid a extra cost for a camera to go in our main sewer and they kindly offered us to watch it as they done the works and finding a “build up of scale” which was clear for us to see they cleared it and upgraded our pot for easy maintenance. Highly recommend

Blocked toilet

Called this company early morning and they arrived soon after, toilet was unblocked within 10 minutes! And I even received a 5% discount due to working for the NHS! Very knowledgeable employees at PDS. Regards Hannah

Soak away installed

Superb quality of work and customer service and the after care is like no other. My work was completed in January by David and Charles before and I am still striving to make sure these guys get the recognition they deserve top service rank you.

Blocked drain

Excellent service from theses guys on time and very polite and job done well I would highly recommend this company

Drain unblocked

Quality service from start to finish, the best part was the good gesture that they unblocked my neighbours drain free of charge whilst on a call out to my property, they truly do care for there customers I had even received a headed letter with a thank you for using them. Reliable fast service.

Drain CCTV Survey

Drain Installation

Drain Relining

Drain Repair

Drain Descaling & Fat Removal

Emergency Drainage

Drain Unblocking

Pitch Fibre Repairs

Septic Tanks

Soak-Aways

Toilet Unblocking

Water Mains Repair

Vulnerable Persons Policy & Procedure

Precise Drainage Solutions - Vulnerable Persons Policy & Procedure

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