Terms and Conditions
About Precise Drainage Solutions: A Family-Run Drainage Company You Can Count On
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Terms and conditions agreement
1. Introduction
Welcome to PRECISE DRAINAGE SOLUTIONS LTD (โCompanyโ, โweโ, โourโ, โusโ). These Terms and Conditions (โTermsโ) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
2. Services
We provide drainage services, including but not limited to drainage repairs, installations, and CCTV surveys (โServicesโ).
3. Booking & deposit
To secure a booking for our Services, a 50% deposit of the total quoted price is required for all remedial works. This deposit must be paid before any work commences. The remaining balance is due upon completion of the services. Failure to pay the deposit may result in the cancellation of your booking.
4. 14-Day cancellation guarantee
You have the right to cancel your booking within 14 days of the initial booking date. To cancel, you must notify us in writing via email at info@precisedrainage.uk or by calling us on 0800 292 2233. If you cancel within this 14-day period, we will refund your deposit in full. If you cancel after this period, the deposit is non-refundable. For materials already purchased, PDS has the right to hold the amount paid from the deposit.
5. Delivery of CCTV surveys
We aim to provide the results of CCTV drainage surveys within 14 days of the survey date. This timeframe is an estimate and may be subject to change due to unforeseen circumstances. We will inform you promptly if there are any delays.
6. Limitation of liability
Our liability is limited to the maximum extent permitted by law. We are not liable for any indirect, incidental, or consequential damages arising out of or related to the use of our Services or website.
7. Changes to terms
We reserve the right to modify these terms at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly. Your continued use of our website and services after any changes signifies your acceptance of the new terms.
8. Governing law
These terms are governed by and construed in accordance with the laws of the United Kingdom of Great Britain. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom of Great Britain.
9. Contact us
If you have any questions about these Terms, please contact us at:
Precise Drainage Solutions Ltd.
Gatcombe House,
Copnor Road,
Portsmouth,
PO3 5EJ
Info@precisedrainage.uk
0800 292 2233
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
โญ๏ธOur Five-Star Rating โญ๏ธ
Top-Rated Service
We are incredibly proud of our reputation for providing a five-star drainage service.
EXCELLENT Based on 191 reviews Posted on Dan Puentes YatesTrustindex verifies that the original source of the review is Google. Was cancelled on two days in a row at the last minute, won't rearrange as no guarantee it won't happen againPosted on Lucy HopkinsTrustindex verifies that the original source of the review is Google. Cane out within a few days. Two drains next to each other completely blocked from small slate stones from Fencing work been done. Took 1 1/2 hours to unblock. Cleaned up afterwards. Matt is a credit to this company. Efficency and high quality of care. Highly recommend this company should you also have blocked drains. Thank you to Matt and Precise Drainage Solutions for everything.Posted on Michael BryantTrustindex verifies that the original source of the review is Google. Called PDS as I had a problem with the drains backing up. Was answered by very helpful lady who set out what they would do and their clear and very reasonable charging structure. Was promised someone would be on site in the afternoon. Matt arrived promptly and fully investigated the problem and confirmed it was an issue for Thames Water. He gave me advice on how to escalate with TW. Charging only for 30 mins on site was extremely reasonable compared with the charges of a lot of other companies. In short a superb service! Highly recommended.Posted on Mandie BassiTrustindex verifies that the original source of the review is Google. Wow! First time I can honestly say I received the best service from a tradesman. Matt cleared a blocked toilet and sink for me and was genuinely interested in getting the job done when it became tricky. All cleared now and he tidied up after himself too .. excellent job Matt! Thank you.. highly recommend.Posted on Daphne PriceTrustindex verifies that the original source of the review is Google. Very professional, prompt service. Thank you so much, no one wants to wake up to blocked drains but this was speedily remedied by the team Charlie & Joshua. Hope I got the names right.Posted on Caroline LuongoTrustindex verifies that the original source of the review is Google. Fantastic service by Matt at PDS! He was very friendly, professional & so helpful. Thank youPosted on C RTrustindex verifies that the original source of the review is Google. Very pleased with service provided, Very helpful and pleasant to deal with. I will definitely use this company again.Posted on Wesley KeyTrustindex verifies that the original source of the review is Google. Called Sunday afternoon for an unblock because external manhole was overflowing. Precise agreed to send someone that afternoon, but then text to say that someone would instead be there the next day between 9 and 11. The next day came and by 11:15 nobody had arrived and we had not been called with an update. When we called for an update we were told that they could get someone there later that day, but by then we had no trust in their ability to deliver so cancelled the service and got someone else same day. Completely understand the difficulties involved in scheduling emergencies of this nature, but a little communication would be nicePosted on David OsborneTrustindex verifies that the original source of the review is Google. Superb service , friendly , professional , good communication and fast at reporting