Privacy policy
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Precise Drainage Solutions - Privacy policy
1. Introduction
At Precise Drainage Solutions, safeguarding your privacy is a top priority. This Privacy Policy describes how we collect, use, disclose, and protect your personal information obtained through our website, services, and interactions with us.
2. Information collection
We may collect various types of personal information when you:
* Visit our website: This may include browsing history, IP address, browser type, and device information.
* Contact us: Information provided during inquiries, requests for quotes, or when scheduling services.
* Subscribe to our newsletter: Name, email address, and preferences for receiving communications.
* Engage with our forms or surveys: Details provided when participating in surveys or filling out forms.
3. Use of information
We use the collected information for the following purposes:
* Providing and improving our services, including responding to your inquiries and service requests.
* Sending promotional materials, newsletters, or updates if you have subscribed to our communications.
* Analysing website usage and trends to enhance user experience and optimise our websiteโs functionality.
* Complying with legal obligations and regulations.
4. Data security
We take appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security of your data.
5. Data sharing
We do not sell, trade, or rent your personal information to third parties without your explicit consent. However, we may share your information with trusted third parties who assist us in conducting our business, provided they agree to keep your information confidential.
6. Cookies and tracking technologies
Our website may use cookies and similar tracking technologies to enhance user experience and collect information about your interactions with our website. You have the option to modify your browser settings to decline cookies, although this may impact certain features of the website.
7. Third-party links
Our website may contain links to third-party websites. Please be aware that we have no control over the content or privacy practices of these sites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.
8. Childrenโs privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete the information.
9. Your rights
You have the right to:
* Access, correct, or delete your personal information held by us.
* Object to the processing of your data.
* Opt-out of receiving promotional communications.
* Withdraw consent for data processing.
10. Changes to privacy policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page.
11. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us our head office on 0800 292 2233.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
โญ๏ธOur Five-Star Rating โญ๏ธ
Top-Rated Service
We are incredibly proud of our reputation for providing a five-star drainage service.
EXCELLENT Based on 191 reviews Posted on Dan Puentes YatesTrustindex verifies that the original source of the review is Google. Was cancelled on two days in a row at the last minute, won't rearrange as no guarantee it won't happen againPosted on Lucy HopkinsTrustindex verifies that the original source of the review is Google. Cane out within a few days. Two drains next to each other completely blocked from small slate stones from Fencing work been done. Took 1 1/2 hours to unblock. Cleaned up afterwards. Matt is a credit to this company. Efficency and high quality of care. Highly recommend this company should you also have blocked drains. Thank you to Matt and Precise Drainage Solutions for everything.Posted on Michael BryantTrustindex verifies that the original source of the review is Google. Called PDS as I had a problem with the drains backing up. Was answered by very helpful lady who set out what they would do and their clear and very reasonable charging structure. Was promised someone would be on site in the afternoon. Matt arrived promptly and fully investigated the problem and confirmed it was an issue for Thames Water. He gave me advice on how to escalate with TW. Charging only for 30 mins on site was extremely reasonable compared with the charges of a lot of other companies. In short a superb service! Highly recommended.Posted on Mandie BassiTrustindex verifies that the original source of the review is Google. Wow! First time I can honestly say I received the best service from a tradesman. Matt cleared a blocked toilet and sink for me and was genuinely interested in getting the job done when it became tricky. All cleared now and he tidied up after himself too .. excellent job Matt! Thank you.. highly recommend.Posted on Daphne PriceTrustindex verifies that the original source of the review is Google. Very professional, prompt service. Thank you so much, no one wants to wake up to blocked drains but this was speedily remedied by the team Charlie & Joshua. Hope I got the names right.Posted on Caroline LuongoTrustindex verifies that the original source of the review is Google. Fantastic service by Matt at PDS! He was very friendly, professional & so helpful. Thank youPosted on C RTrustindex verifies that the original source of the review is Google. Very pleased with service provided, Very helpful and pleasant to deal with. I will definitely use this company again.Posted on Wesley KeyTrustindex verifies that the original source of the review is Google. Called Sunday afternoon for an unblock because external manhole was overflowing. Precise agreed to send someone that afternoon, but then text to say that someone would instead be there the next day between 9 and 11. The next day came and by 11:15 nobody had arrived and we had not been called with an update. When we called for an update we were told that they could get someone there later that day, but by then we had no trust in their ability to deliver so cancelled the service and got someone else same day. Completely understand the difficulties involved in scheduling emergencies of this nature, but a little communication would be nicePosted on David OsborneTrustindex verifies that the original source of the review is Google. Superb service , friendly , professional , good communication and fast at reporting